Refund policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. 

 

Please email: retromotoco@icloud.com with your refund claim.

 

* To be eligible for a return, your item must be unused and in the same condition you received it.
* The item must be in the original packaging.

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged.
* We do not accept refunds if you change your mind.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and this will help track your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and correct the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.

Exchanges
We only replace items if they are defective or damaged and we can not exchange it for a different item or style. The fastest way to ensure you get what you want is to initiate a new purchase and return the damaged item for a refund. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

If you haven’t received a refund after 15 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at retromotoco@icloud.com.

 

Thanks for shopping!